Frequently Asked Questions

How can we help you?

Call Ussend email

Booking Process

How do I book a transfer?

Visit our online booking page. The process is quick and straightforward, taking only 2 minutes.

How can I get a price quote?

For a quote, go to our price calculation page, enter your pick-up and drop-off details, and view prices for various vehicle options.

How will I know if my booking is confirmed?

You'll receive a confirmation email with all your ride details once the booking is complete.

What's the process for canceling my booking?

You can cancel your booking up to 48 hours before pick-up for a full refund. To cancel, please contact our support team via email.

Can I make changes to my booking?

Yes, changes can be made. Please contact our support team via email for assistance.

Do you provide infant or child seats?

Yes, we provide child and infant seats at no extra cost. Please request them when making your booking.

Billing, Payments and Cancellation

What payment methods are accepted?

We accept all bank and credit cards, or cash payments made directly to the driver.

How long before the pick up can I cancel my booking?

You can cancel your booking 48 hours before your pick-up time and get a full refund. To cancel your booking, you will need to contact our support team via email.

Airport and Port Transfers

Where will I meet my driver at the airport or port?

Your driver will wait for you at the arrivals gate with a signboard displaying your name.

What happens if my flight or ship is delayed?

Our drivers track your flight or ship and will adjust for any delays, ensuring they are there when you arrive, at no extra cost.

What should I do if I can't find my driver?

f you're unable to locate your driver, contact our 24/7 customer support team at +306947268145 or via Whatsapp.

Lost Property

What should I do if I leave an item in the vehicle?

If you've left an item in the vehicle, contact our 24/7 customer support immediately at +306947268145 or via Whatsapp to arrange its return.

Terms and Conditions

Visit our Terms and Conditions page.

Privacy Policy

Visit our Privacy Policy page.

Client Testimonials

Absolutely fantastic service! The girl who drove was very helpful to my Mother who has mobility problems. Wouldn’t hesitate to use again. Booked the morning of the transfer.

google reviews
Miranda Johnson
Posted on Google

The driver was waiting for us when we walked out of arrivals, very pleasant and a smooth journey to our destination in Roda,what more can you ask for, 5 stars, ps a very competitive and reasonable price.

google reviews
Ian Greenhorn
Posted on Google

Excellent transfer service. The driver was friendly and professional. He could communicate easily in English. The car was at the airport ahead of time. Safe and smooth driving. I highly recommend.

google reviews
Julia Skupchenko
Posted on Google
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